Effective Date: July 16, 2026

Welcome to Flight Travel Booking. We understand that travel plans may change due to unforeseen circumstances. This Refund Policy explains how refund requests are handled, the conditions under which refunds may be available, and the procedures followed for flight bookings made with the assistance of our platform.

By using Flight Travel Booking and requesting travel services through our website, you agree to the terms outlined in this Refund Policy.

Our Role

Flight Travel Booking is an independent travel assistance and flight comparison platform. We help customers compare flight options and connect with airlines and travel providers.

As we do not operate airlines or issue airline tickets directly, all refund decisions are governed by the fare rules, terms, and conditions of the airline or travel provider responsible for your booking.

Refund Eligibility

Whether you qualify for a refund depends on the airline’s fare conditions and the type of ticket purchased.

Refund requests may be considered in situations such as:

• Passenger-initiated cancellations
• Airline cancellations
• Significant flight schedule changes
• Visa refusal (where permitted by the airline)
• Medical emergencies
• Duplicate bookings
• Other exceptional circumstances approved by the airline

Approval of every refund request remains solely at the discretion of the airline or travel provider.

Refundable and Non-Refundable Tickets

Refundable Fares

If your ticket is refundable, you may receive either a full or partial refund after applicable airline cancellation charges, supplier fees, taxes, and administrative costs have been deducted.

Non-Refundable Fares

Many promotional, discounted, and economy-class fares are sold as non-refundable.

Depending on the airline’s policy, you may instead be offered:

• Future travel credit
• Airline vouchers
• Date or itinerary changes (subject to additional charges)

These options vary between airlines and cannot be guaranteed by Flight Travel Booking.

How to Request a Refund

To submit a refund request, please contact our customer support team and provide:

• Passenger name
• Booking reference number
• Flight details
• Reason for the refund request
• Supporting documents, where required

Our team will verify your booking, review the applicable airline fare rules, and submit your request to the airline or travel provider for evaluation.

Contact Information

Email: support@flighttravelbooking.com

Phone: +44 020 3951 5344

Address: Suite No. 4-1, Ridge Street, Whitworth Rd, Southampton, Hampshire, SO18 1GF, United Kingdom

Refund Processing

Once a refund has been approved by the airline or travel provider:

• The refund will be issued to the original payment method used for the booking.
• Processing times depend on the airline, payment provider, and financial institution.
• Most approved refunds are completed within 7 to 21 business days, although some cases may require additional time.

Flight Travel Booking has no control over processing times once the refund has been released by the airline or payment provider.

Airline-Initiated Refunds

If your flight is cancelled by the airline due to operational reasons, severe weather, schedule changes, or other circumstances beyond your control, you may be eligible for:

• A full refund
• Rebooking on another available flight
• Airline travel credit or voucher

Available options will be determined by the airline’s policy. Flight Travel Booking will assist you in communicating with the airline and processing your request.

Special Circumstances

Certain airlines may review refund requests under exceptional situations, including:

Visa Refusal

A copy of the official visa refusal letter may be required before the airline considers the request.

Medical Emergencies

Medical reports, hospital records, or a physician’s certificate may be requested to support your application.

Bereavement

In the event of the death of a passenger or an immediate family member, airlines may consider refund requests upon receipt of appropriate documentation.

Approval in all exceptional cases remains subject to the airline’s individual policies.

Charges That Are Normally Non-Refundable

The following costs are generally not refundable unless specifically permitted by the airline:

• Seat selection fees
• Extra baggage charges
• Travel insurance premiums
• Airline service charges
• Administrative or processing fees
• Optional travel add-ons

Duplicate Bookings

If you accidentally make more than one booking for the same passenger and itinerary, please notify our support team immediately.

Where permitted by the airline, duplicate bookings reported promptly may qualify for a refund or cancellation without significant penalties.

Situations Where Refunds May Be Declined

A refund request may be refused if:

• The ticket is sold under a strict non-refundable fare.
• The passenger fails to travel without cancelling in advance (No-Show).
• Required documentation is not provided.
• The cancellation request is submitted after the permitted deadline.
• The booking violates airline fare rules or conditions.

We strongly encourage all customers to review fare conditions carefully before confirming any reservation.

Refund Payment Method

Approved refunds are generally returned using the same payment method originally used during booking, including:

• Credit cards
• Debit cards
• Bank transfers
• Online payment gateways or digital wallets

A confirmation email will be sent once the refund has been processed by the airline or payment provider.

Changes to This Policy

Flight Travel Booking may update this Refund Policy periodically to reflect changes in airline policies, legal requirements, or business operations.

Any revised version will be published on this page and will become effective immediately upon posting.

Disclaimer

Flight Travel Booking is an independent travel assistance and flight comparison platform. All refund approvals, refund amounts, cancellation penalties, and processing timelines are determined by the respective airline or travel provider. Flight Travel Booking does not control or guarantee the outcome of refund requests submitted to third-party travel suppliers.