FAQ's
Welcome to the Flight Travel Booking Help Center. We’ve answered some of the most common questions about flight bookings, cancellations, refunds, baggage, check-in, and travel assistance. If you need further help, our customer support team is always ready to assist you.
What is Flight Travel Booking?
Flight Travel Booking is an online travel assistance and flight comparison platform that helps travelers compare airfare options from multiple airlines and travel providers. We make it easier to find suitable flights and provide booking support throughout your journey.
How do I book a flight?
Booking a flight with Flight Travel Booking is simple:
- Enter your departure and destination cities.
- Select your travel dates.
- Compare available flight options.
- Choose the itinerary that best suits your needs.
- Enter passenger details accurately.
- Complete the secure payment process.
- Receive your booking confirmation and e-ticket via email.
When will I receive my e-ticket?
After your booking has been confirmed and payment has been successfully processed, your electronic ticket (e-ticket) will be sent to your registered email address.
If you cannot find your ticket, please check your Spam or Junk folder before contacting our support team.
What is an e-ticket?
An e-ticket is an electronic version of your airline ticket stored in the airline’s reservation system. You don’t need a printed ticket—simply carry your passport or valid identification and your booking confirmation when travelling.
Can I book my flight over the phone?
Yes. Our customer support team can assist you with flight searches, booking guidance, fare information, and general travel enquiries over the phone.
Can I modify my booking?
Many airlines allow passengers to change travel dates, times, or destinations depending on the fare conditions.
Additional airline charges and fare differences may apply. Some promotional or discounted tickets may not allow changes.
Can I cancel my booking?
Yes, cancellation requests can be made for eligible bookings. Whether your ticket is refundable depends entirely on the airline’s fare rules and the type of ticket purchased.
Please review your fare conditions before confirming your reservation.
How long do refunds take?
Once approved by the airline or travel provider, refunds are generally processed within 7 to 21 business days.
Processing times may vary depending on the airline, payment provider, and your bank.
Can I change the passenger name?
Most airlines do not allow complete passenger name changes after a booking has been confirmed.
However, minor spelling corrections may be permitted, subject to airline policies and applicable fees.
What happens if I miss my flight?
If you miss your scheduled departure without informing the airline, your booking may be classified as a No-Show.
Depending on the airline’s policy, your return flight or remaining itinerary may also be cancelled. Contact the airline or our support team immediately for available options.
How early should I arrive at the airport?
We recommend arriving:
- Domestic Flights: At least 2 hours before departure.
- International Flights: At least 3 hours before departure.
Allow extra time during holidays, busy travel periods, or when checking baggage.
What is online check-in?
Online check-in allows you to confirm your flight before arriving at the airport.
Most airlines open online check-in between 24 and 48 hours before departure, although this may vary by airline.
How do I get my boarding pass?
Your boarding pass can usually be obtained through:
- Online check-in on the airline’s website.
- The airline’s mobile application.
- Airport check-in counters.
- Self-service airport kiosks (where available).
Why do I have multiple booking references?
If your itinerary includes multiple airlines, each airline may issue its own booking reference.
This is common for connecting flights and multi-airline journeys.
What baggage allowance is included?
Baggage allowances vary depending on:
- Airline
- Route
- Cabin class
- Fare type
Always review the baggage policy shown during booking or on your airline confirmation.
Can I purchase extra baggage?
Yes. Most airlines allow passengers to purchase additional checked baggage before departure.
Extra baggage fees and limits depend on the airline.
What items are restricted in baggage?
Items such as flammable materials, sharp objects, explosives, and certain liquids may be restricted.
Always review your airline’s baggage policy and airport security regulations before travelling.
What should I do if my baggage is lost or delayed?
If your baggage does not arrive, report it immediately at the airline’s baggage service desk before leaving the airport.
The airline will provide a Property Irregularity Report (PIR) and assist you with tracking your luggage.
Can I travel with sports equipment or oversized baggage?
Yes, many airlines accept items such as bicycles, golf clubs, skis, musical instruments, and other oversized baggage.
Advance notification and additional charges may apply.
Can I travel while pregnant?
Most airlines allow pregnant passengers to travel until a certain stage of pregnancy.
Depending on the airline and stage of pregnancy, a medical certificate may be required before departure.
Can I travel with my pet?
Many airlines allow pets to travel under specific conditions.
Requirements vary depending on the destination, airline, pet size, and applicable regulations. Please check directly with your airline before booking.
Do airlines provide wheelchair assistance?
Yes. Airlines offer special assistance for passengers with reduced mobility.
We recommend requesting wheelchair or airport assistance at the time of booking or at least 48 hours before departure.
What happens if my flight is cancelled by the airline?
If your airline cancels your flight, you may be offered:
- An alternative flight
- A full refund
- Travel credit or voucher
The available options depend on the airline’s policies.
What is a schedule change?
A schedule change occurs when an airline modifies the departure time, arrival time, or operating flight after your booking has been confirmed.
If your itinerary changes significantly, the airline may provide rebooking or refund options.
What if I miss a connecting flight?
If all flights are booked under a single reservation, the airline will generally assist you with an alternative connection.
If your flights were booked separately, connection protection may not apply.
Is my personal information secure?
Yes. Flight Travel Booking uses commercially reasonable security measures to help protect customer information and payment data.
For more details, please review our Privacy Policy.
How can I contact Flight Travel Booking?
If you need booking assistance or have any travel-related questions, our support team is here to help.
Email: support@flighttravelbooking.com
Phone: +44 020 3951 5344
Address: Suite No. 4-1, Ridge Street, Whitworth Rd, Southampton, Hampshire, SO18 1GF, United Kingdom
Disclaimer
Flight Travel Booking is an independent travel assistance and flight comparison platform. Flight prices, schedules, availability, baggage policies, refunds, and travel conditions are determined by the respective airlines and travel providers. Airline names, logos, and trademarks displayed on this website remain the property of their respective owners and are used solely for identification purposes. Flight Travel Booking is not responsible for changes made by airlines after a booking has been confirmed.